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Advansys - Tier 1 Technical Support
VN216
Full-Time
Acting as a 1st line server technical specialist responsible for monitoring the incident logging system for new tickets, performing initial diagnosis and fix or where a solution is not available escalation to the 2nd line. The role also includes answering technical support phone calls and carrying out change requests on behalf of customers.
You’ll need to triage high priority issues and provide directions/solutions to meet SLAs, actively supporting the customer in all aspects through to problem resolution while keeping them informed throughout.
Our service operates 24/7 and whilst you’ll initially work office hours you may be required to work out of hours and/or weekends to cover for holidays etc. During such times, shift allowances will apply or there is the option for time off in lieu.
We’re looking for a Computer Science graduate with experience of Windows Server 2016 – 2019 configuration, monitoring and troubleshooting, VMware 5+ - Basic use of GUI tools to perform troubleshooting. Any knowledge of MS Exchange 2013+, SQL Server 2016+, Office365 Exchange/Azure beneficial but not essential. Any knowledge of Linux is a bonus.
You’ll need excellent problem solving and troubleshooting skills and the ability to use various tools and methodologies to analyse problems and develop solutions.
It’s essential you have a strong desire to learn new skills and that you throw yourself into new situations, always being keen to pick up new responsibilities and meet new challenges.
You’ll benefit from on-going training and development in all the skills, product knowledge and technical ability required by the role, working in a dynamic and supportive team, gaining recognition for your individual contribution.
Datel Advansys is a specialist in IT infrastructure solutions, from initial design, architecting, configuring, implementation, through to full monitoring and management of Private and Hybrid Cloud Solutions for mid-market businesses.
Our primary route to market is working with a number of business partners whose customers want to move to a cloud based solutions, outsourcing key components of their IT solutions whilst maintaining high levels or security and availability often across multiple geographies around the world.
We are committed to quality processes and industry best practice for IT service management, security and support in line with ITIL principles and ISO standards and all staff have been through the Baseline Personnel Security Standard.
We have a loyal and growing customer base that stay with us for our exceptional service and support, delivered by our highly skilled team. We invest in our people through development, training and support.
    
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